FAQ
As Knackvue caters to the oversized fit, if you're unsure about sizing, we recommend going one size down from your regular size. For example, if you normally wear M size, you can go ahead with S size, oversized look. Once comfortable, you can always upsize if you prefer a looser look. It's worth noting that our sizing chart is available on our website, which provides detailed measurements for each size to help you choose the perfect fit.
To maintain the quality and puff/screen prints, we recommend hand washing in cold water or using a gentle cycle inside out with mild detergent. Avoid bleach, wringing, or harsh chemicals. Dry flat or in shade, iron on low from the reverse side, and avoid tumble drying or dry cleaning.
We usually announce our upcoming designs and collections on our official Instagram account @knackvue.in We recommend following us on Instagram to stay updated with our latest releases and drops. Once the designs are announced, they are available to purchase on our website.
A pre-order is the reservation of an item that is available to purchase but will be shipped out based on the mentioned date. Please make sure to read the Product Description on orders that are of PRE-ORDER status.
We ship and deliver all our orders Pan-India
All online orders are shipped from our Fulfilment Centre located in Mumbai.
All online orders from knackvue.in are eligible for free shipping Pan-India.
We ship all orders within 24-48 hours of receiving them, until specified with a date of shipping (in case of pre-orders). Please check your spam folder in case our email was redirected there. Kindly allow us 7-10 working days for your order to be delivered.
You will receive an email from us with your tracking information and estimated delivery date which is provided by our shipping aggregation service.
Due to logistic issues out of our control, there may occasionally be a delay in shipping your order. Do not worry as we are only looking to fulfil all orders that are confirmed.
Due to logistic issues out of our control, there might be an occurrence of delayed delivery on the expected date. Feel free to mail us on knackvue@gmail.com and we will solve this at the earliest.
Your order will been confirmed with order number (Eg: KV-1001). We ship all orders within 24-48 hours of receiving them, and you should have received an email from us with your tracking information and estimated delivery date. Please check your spam folder in case our email was redirected there.
No problem; reach out to our Instagram DM @knackvue.in or mail us on knackvue@gmail.com by mentioning the required product and by filling in all the right shipping details.
All orders once confirmed with an Order Number cannot be cancelled. We will look to fulfil this order at the earliest. However, you can modify the order for size or product provided the order is in the ‘Unfulfilled’ status. Once the AWB is printed for an order, the changes cannot be modified. To do so, simply drop an email to knackvue@gmail.com immediately with your order number and the changes to be made and the team will happily assist you.
Amendments in delivery address can be modified provided the order is in the “Unfulfilled” status. Once the AWB is printed for an order, the changes cannot be modified. To do so, simply drop an email to knackvue@gmail.com immediately with your order number and the changes to be made and the team will happily assist you.
In the case of a CREDIT NOTE, simply use the code provided to you on email at the end of the checkout process. CREDIT NOTE can be used only once for purchases made online
Please note that there is a validity of 6 months from the date of issue on any CREDIT NOTE sent out. Make sure to have this utilised in this period as your CREDIT NOTE will expire post the timeline.
Online purchases: can be done through the following payment methods: Card, Amex and UPI. Please note that we do not accept COD for online purchases.
Kindly email us at knackvue@gmail.com with your order number and clear pictures as proof of the defect, incorrect item, or missing item. Once verified, our team will contact you via email with further instructions. If applicable, the product will be recalled to our warehouse and a replacement will be shipped to you.
We offer exchanges and returns within 7 days from the date of delivery. Once your exchange/return query has been accepted by our team, a notification will be sent to your registered email and your order will be picked up by our logistics partner within 24–48 hours.
Catering to the hygiene standards for our products, all the exchanges received will go through a quality check by our team and would be further approved/declined for exchange. We reserve the right to not accept a return if:
• The products are returned after use.
• The products are damaged.
• The products do not have all the tags.
Once we receive the returned item, you will be informed with a confirmation that we will process the exchange within 7-10 business days.
We do not have a refund policy due to the limited quantities we produce. Hence, all orders are final. all Returns are strictly accepted and refunded only via a CREDIT NOTE to the customer. However, in rare and exceptional cases, where a transaction fails or an Order ID is not generated, an automatic refund will be initiated to your source account within 5-7 business days. For more info, please drop us an email at knackvue@gmail.com and the team will be happy to assist you.
Yes, simply drop in an email to knackvue@gmail.com and the team will facilitate a GST invoice against your order
For custom orders, kindly drop us an email to knackvue@gmail.com and the team will reach out to you shortly.
We are located in Mumbai. Flat No 103, Metti Villa CHS, Plot No 138, Road No 9, Jawahar Nagar, Goregaon West
If you have received an order confirmation email and a follow-up email mentioning that your transaction has failed, do not worry. Your order will be shipped as this would be a glitch with our payments aggregator. Once an order number has been generated, your order will be shipped and delivered as per our policy.
Reach out to us on
Instagram: @knackvue.in
Gmail: knackvue@gmail.com