SHIPPING POLICY

We offer exchanges & returns within 7 days from the date of delivery. Once your exchange/return query has been accepted by our team, a notification will be sent to your registered email and your order will be picked up by our logistics partner within 24–48 hours.

Our return policy lasts for 7 days after your purchase/delivery. Any kind of return or exchange will not be considered after this time frame.

Pick-up will be attempted twice. If the courier partner is unable to pick up the shipment, you will have to send the shipment back to the warehouse address. Reverse pick-up is subject to the availability of the service in your area pincode.

Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, we won’t proceed forward with the query.

Estimated delivery of all exchange queries fall between 7–10 working days.

If an exchange in size cannot be fulfilled due to availability of stock, we will make sure to have this exchanged for another product or you will be issued a credit note which can be availed on your next online purchase.

We cannot refund your postage costs unless the product is faulty / incorrect. If your item is faulty or incorrect, you must inform us within 3 days of receipt.

ON-SALE PURCHASE

- Products purchased on sale cannot be cancelled once the order is placed and are not eligible for return / refund / exchange.

LATE OR MISSING REFUNDS


- If you haven’t received a refund yet, please check your bank account again.

- If you still haven’t received it, contact your credit card / debit card company, as it may take some time before your refund is officially posted.

- Next, contact your bank. There is often some processing time before a refund is posted.

- If you’ve done all of this and still have not received your refund, please contact us at knackvue@gmail.com

SALE ITEMS

- Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

REFUND


- Refunds will be provided in the form of store credit or exchange of the product.

- Based on the inspection of the returned item, you will be notified of the approval or rejection of your refund.

- If your product is approved, you will be offered either a store credit valid for 1 month or your product will be exchanged within 7 days.

APPLICABILITY OF THE POLICY

- You can exchange/return the product(s), purchased from us provided the product(s) satisfy below mandatory conditions:

- The product has not been worn, cleaned or tampered with by you.

-The brand tags, original packaging material, accompanying accessories are intact and not altered, damaged or discarded by you.

- The product is not altered, unless proven vendor defect.

- Return is being initiated against the order under which it was bought and the product matches our records.

- There is no foul odour, perfume, stains, dents, scratches, tears or damage on the product.

- The product(s) if bought as a set should be exchanged as the complete set.

- Products returned should be in unused, undamaged, unwashed and in a saleable condition.

- We are satisfied that the product has not been rendered defective or unusable.

- Return of purchased products are facilitated through our reverse-logistics partners. On receipt of request for return of product on knackvue.com and the same being duly acknowledged by us, our reverse-logistics partners may get in touch with you in order to collect the purchased products from you.

- We reserve the right to reject the exchange/return request for a product if it does not satisfy the aforementioned conditions.