All orders are processed within 5-6 business days. Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipment of your order, we will contact you via email
RETURN SHIPPING
- To return your product, you should mail your product to: The Design man, Shop no.7 Benzer Apt. Opp Ganga Jamuna, Yari Road, Versova, Andheri West, Mumbai-400061
- Return shipping costs are to be borne by the customer. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
DAMAGED GOODS
- For any products damaged or lost during shipping, please contact us to file a claim. Kindly save all packaging materials and damaged goods before filing a claim.
Return Policy
To ensure a smooth return process, we kindly request customers to follow the steps below:
1. Please record a clear unboxing video while opening your package.
2. If you find any damage or defect, share the unboxing video with us via email at [your email address].
3. Once verified, your return will be processed promptly.
⚠ Important:
• Returns will only be accepted if the unboxing video clearly shows the package being opened for the first time.
• If the package appears to have been opened prior to recording the video, the product will not be eligible for return.
SHIPMENT CONFIRMATION AND ORDER TRACKING
-Once your order has been dispatched, tracking information is provided on all orders which is included in the shipping confirmation emails sent once the order has been shipped.
Thank you for choosing Knackvue and we appreciate your understanding of our exchange policy. We're here to ensure your satisfaction and to help you find the perfect clothing item.
